Legal notice

This page identifies the business responsible for tribalmerchant.shop and explains how to find the terms and contact information relevant to the website.

Website operator

TRIBAL MERCHANTS LTD operates tribalmerchant.shop under the trading name tribalmerchant, also presented as Tribal Merchant. The trading name and website identify the store; TRIBAL MERCHANTS LTD is the legal company responsible for direct website sales.

TRIBAL MERCHANTS LTD is a private limited company registered in England and Wales. It was incorporated on 6 April 2022. You can consult the public company record at Companies House. The incorporation date identifies the legal company's registration; it does not state when every sales channel began operating.

Business correspondence and product returns

The registered office shown above is the company's business correspondence address. It should not be treated as a promise of a public showroom, collection point or returns warehouse.

To return a product bought on this website, contact customer service and follow the Return and Refund Policy. We provide a free downloadable and printable return label showing the appropriate return address.

Terms that apply to purchases

The Terms of Service govern direct website purchases together with the product information and any specific commitments agreed for the order. Our Shipping Policy explains free UK delivery and the estimated total delivery period of 6–8 business days.

Our return policy accepts defective and non-defective products in new or slightly used condition within 60 days from delivery. Postal returns use a free label and have no restocking fee. These additional terms do not reduce mandatory consumer rights.

Prices are displayed in GBP (£), with applicable taxes included in displayed consumer prices. The final order total is shown at checkout before payment. Any payment methods offered are the methods available for the particular transaction at checkout.

Website content and intellectual property

Product descriptions, photographs, text, logos and other content may be protected by intellectual-property rights. Rights may belong to TRIBAL MERCHANTS LTD or to other rights holders. Viewing the website or purchasing a product does not grant an unrestricted right to reproduce that content for commercial purposes.

You may save or print information needed for your purchase and personal records. Contact us if you would like permission to use particular content or believe that content on the website infringes your rights. Please identify the material and explain the basis of your concern so we can investigate.

External platforms

Our public channels include TribalMerchant on Etsy and @tribalmerchant on Instagram. Each platform operates under its own terms and privacy practices. References to marketplace reviews identify their original platform and should not be read as independent certification of this website.

Personal information and contact

The Privacy Policy and Cookies Policy explain the handling of information and available choices. For website, legal or customer-service enquiries, email support@tribalmerchant.shop, call +44 7787 734669, or use the contact page.

Customer-service hours: Monday to Friday, 9:00 AM–5:00 PM GMT.