Contact information

For questions about an order, product, delivery, return or refund purchased through tribalmerchant.shop, please contact our customer-service team using the details below. Email is our preferred contact method because it lets us keep the order information and any supporting photographs together.

Business and customer-service details

Customer-service hours: Monday to Friday, 9:00 AM–5:00 PM GMT.

Our registered office is our published business correspondence address. Postal returns should be sent to the address on the free return label we provide. Please contact us before sending a product so we can supply the label and identify the correct return destination.

What to include in your message

For an existing order, include your order number, the name or email used at checkout, and a short description of the issue. For a product question, include the product name or a link to its listing. Photographs can help us understand a damage or condition question, but avoid including unrelated personal information.

Please do not email passwords, complete card numbers, card security codes or online-banking credentials. We do not need those details to identify an order or discuss a return.

Useful information

Etsy orders and social profiles

If your purchase was made through our Etsy shop, please message us through the Etsy order where practical. This helps us locate the transaction and keep the conversation with the relevant purchase record. Our Instagram profile provides another way to discover the brand; email is the preferred route for direct website order support.

Complaints and privacy requests

Send complaints or privacy requests to support@tribalmerchant.shop with a clear subject line and the information needed to identify the matter. We will review the issue and explain the next steps. Contacting us does not prevent you from exercising any statutory consumer or data-protection right.